Tenants

Finding A Home:

We understand that finding a home that suits your needs in a tight rental market can be challenging and stressful. At Florent & Mundey we work hard to find suitable homes for prospective tenants to make it a win/win for both the landlord and the tenant.

 Below is a tenant guide we have prepared to help you take the stress out of securing your new home.

- Booking an inspection

Browse our website for homes to rent that suit your criteria. Once you have found a home that you are interested in please ensure that the availability date suits your needs. Most rental properties come onto the market 2-3 weeks prior to the existing lease expiring and tenants vacating. If you are interested in viewing the property first check for scheduled open home details on the web-site. If there are not any open home times displayed please contact our office by phone (02-66527888) or send us an email Click Here to register your interest in the property. We will contact you in due course once an inspection date and time has been arranged. Please keep in mind that most advertised rental properties will still be tenanted and therefore we may be limited in the days and times that we can hold open home inspections. You will need to be as flexible as possible to ensure that you can attend the scheduled open home.

- Your application

Please note that we will not accept a rental application for any property until you have either personally viewed the home or had a close friend or family member view it on your behalf. Once you have viewed the property and believe it is suited to your needs you can then submit your application. Each adult who will be living in the property will need to submit a separate application and supply the required identification and references.

A copy of our Tenancy Application Form can be found on the Tenant Forms section of the web-site. Please ensure that you complete your application in full, sign the privacy discloser and supply copies of all identification documents. Failure to submit a complete application could compromise the success of your application.

- Processing your application

We will process your tenancy application as quickly as possible. Processing your application includes checking and verifying identification, employment, rental and character references, previous rental history, checking the National Tenancy Database and assessing financial affordability. Tenancy applications are submitted to the landlord for their consideration and final decision. It normally takes 2-5 days for an application to be fully processed and advised of the landlords decision. Successful applicants will be notified immediately to arrange payment of the holding deposit of 1weeks rent. Unsuccessful applicants will be notified as soon as the tenancy has been secured. Unfortunately only 1 prospective tenant can be approved for each property therefore there may be a number of very strong prospective tenants with great references that will miss out. For such prospective tenants we will try and suggest alternative properties on our books that may be suitable.

- Next steps

In order to secure the property we require the successful applicant to pay a holding deposit equivalent to 1 weeks rent within 24 hours. The holding deposit will secure the property for the tenant for 7 days. If the applicant withdraws from the property the holding deposit will be forfeited in full to the landlord as compensation. If the applicant proceeds with the property the holding deposit will become the first weeks rent. The tenant will then be required to pay the bond (4 weeks rent) and another weeks rent in advance on or before the lease commencement date. On the commencement date of the lease all tenants will be required to attend our office to sign the Tenancy Agreement, Bond lodgement form and collect the keys and ingoing condition report. The keys will not be released until all tenants have signed the agreement and the bond has been paid in full.

Tenant Information:

- Our expectations

We respect your rights as a tenant and will always do our best to resolve any issues that may affect the quality of your tenancy. We believe that a satisfied and well looked after tenant will result in a better tenancy for all. We take the management of our investment properties seriously and we expect that your rent will be paid on time and you care for the property as if it were your own home. We will take the time to listen to your needs and concerns but will act quickly and sternly if you are not complying with your obligations as a tenant.

- Make yourself at home

We understand that there may be things that you would like to do to the property to make it suit your needs. Landlords are generally understanding of this and always appreciate tenants that are interested in maintaining and improving the appearance of the property. However it is important that you understand that any modifications and/or changes to the property need to be requested in writing and approved by the landlord. This includes installing wall hooks, changing curtains, removing trees, painting walls etc. If you are ever unsure about your rights in this area please contact your property manager to discuss prior to completing any work.

- Communication

Regular communication is an essential part of ensuring your tenancy runs smoothly including repairs and maintenance issues and of course your intention to vacate a property but there may be other areas that require communication too. The best way to contact us is via e-mail or a phone call to your property manager. It is important that all maintenance and alteration requests are submitted to our office in writing. Our Repair Request Form can be found on our website. If you wish to visit the office to discuss any issues with your property manager it is important to arrange an appointment time as they are often out of the office conducting inspections etc.

- What are my rights?

If you are unsure about your rights and obligations as a tenant it is important to educate yourself rather than getting advice from well meaning family and friends. We recommend that you refer to your lease agreement including terms and conditions and the New Tenant Checklist provided to you at the start of your tenancy or visit the NSW Office of Fair Trading website. (link).

- Rental payments

It is your responsibility to pay your rent on time. Rent is due on or before the due date. It is important to understand that you must pay your rent in advance not in arrears. It is also important to remember that the landlord has financial obligations to meet and they rely on rent being paid on time. If you ever have problems paying your rent it is imperative that you contact your property manager to make payment arrangements. If your rent continues to fall behind we will advise the owner who may decide to terminate the tenancy. Please remember that rental payments form part of your rental history and any rental arrears history will be considered unfavourably in future rental applications. Communication with us is the key.

- Urgent repairs

The Residential Tenancies Act 2010 defines urgent repairs as any work needed to repair any one or more of the following:

- a burst water service

- an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted

- a blocked or broken lavatory system

- a serious roof leak

- a gas leak

- a dangerous electrical fault

- flooding or serious flood damage

- serious storm or fire damage

- a failure or breakdown of the gas, electricity or water supply to the residential premises

- a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering

- any fault or damage that causes the residential premises to be unsafe or insecure,

- any other damage prescribed by the regulations

At all times your first contact to organise urgent repairs should be to our office. If a genuine emergency occurs outside of office hours please call your property manager (click here) or the main office number on 02 6652 7888. The office number is diverted to a mobile phone for after-hours calls. If you are unable to get in contact with a staff member please contact our preferred emergency contacts for electrical and plumbing services who are detailed on your lease agreement. 000 should be called immediately for emergencies requiring police, fire or ambulance services. The SES should be contacted in case of damage or danger caused by natural disasters such as flooding, roof leaks, wind, hail & storm damage, trees being blown over etc. In the unlikely case that you are unable to contact our preferred contractors please locate a 24 hour service in the yellow pages. It is vital that you notify our office of any emergency repairs on the first business day after the event. Please be aware that if an after-hours call out is made and the repair is deemed not urgent or caused by your own neglect or actions then you may be responsible for the costs. It is important that all maintenance and alteration requests are submitted to our office in writing. Our Repair Request Form can be found on our website.

- Inspections

 Our office will carry out internal and external routine inspections of the property every 3 months to ascertain the condition of the property and any necessary maintenance requirements. You will receive 7 days written notice of the inspection. We also carry out drive-by inspections to ensure that the exterior of the home is being well cared for.

 Other inspections may include prospective tenants if you have given notice to vacate, prospective buyers if the property is on the market for sale, general valuations, sales appraisals, repair and maintenance contractors and emergency inspections. We will give you the appropriate notice in accordance with the tenancy Act and arrange a time that suits all parties wherever possible.

- Shared tenancy & subletting

In a shared tenancy situation we recommend that you nominate one person to be responsible for paying the rent. It is our experience that when sharing tenants pay their portion of the rent directly to us, problems can occur. In a shared tenancy all occupants listed as a tenant on the agreement are jointly responsible for any debt or damage to the property. Should any of the original tenants wish to vacate the property during the tenancy, the tenant must provide written notice and all other remaining tenants must also provide written agreement to the change of tenancy. A Change of Shared Tenancy Bond Form must also be completed. The bond will not be fully or partially refunded until all tenants vacate the property. If you would like any other additional tenants to move into the property they will be required to submit an application form and be approved by the landlord. It is a breach of your Tenancy Agreement to sub-let the property without the approval of the landlord.

- Breaking the lease

If your circumstances change and you need to end your tenancy agreement early it is very important that you understand your tenancy obligations. When you break your lease you are terminating a legally binding contract between yourself and the landlord. There are certain procedures and costs that are associated with breaking the lease and it is essential that you discuss this with your property manager before you consider an early termination. Your obligations and the fees involved will be outlined in your Residential Tenancy Agreement.

- Locked out

 If you find yourself in the unfortunate situation of being locked out of your property during our office hours you may visit our office to collect our office set of keys. For privacy and security reasons we are only permitted to release keys to tenants listed on the tenancy agreement. If you lock yourself out after office hours you may contact your property manager (click here) or the main office number on 02 6652 7888 and an agent may be in a position to provide you with the office set of keys, please note that this call out will incur a $60 fee. If you are unable to contact a property manager or if they are unable to provide you with the keys you will need to arrange a locksmith at your own expense.